991cw Terms & Conditions

Introduction & Definitions

These Terms & Conditions ("Terms") apply to the use of the 991cw platform and all of its services. When you open an account, access, or use the services of 991cw, you are considered to have agreed to these Terms. It is therefore necessary to read this entire document carefully.

1.1 Definitions

The following terms used in these Terms carry specific meanings:

• "Platform" — refers to the 991cw website, mobile version, and all associated services.
• "User" or "You" — any person who is registered on 991cw or who uses the services.
• "Account" — your personal registered profile on the platform.
• "Bonus" — any reward, cashback, or promotional benefit offered by 991cw.
• "Wagering Requirement" — the condition of placing a specified amount in bets before a bonus can be withdrawn.
• "Funds" — money deposited and held in your account.

1.2 Applicable Law & Jurisdiction

991cw is committed to providing a safe and transparent online gaming environment. The relevant legal framework is followed in the interpretation and application of these Terms. Any disputes that arise will be addressed through negotiation.

Account Registration & Eligibility

2.1 Age Requirement

You must be at least 21 years old to use the 991cw platform. Opening or using an account by a minor is strictly prohibited. This service is available only to those aged 21 or above.

2.2 Account Opening Terms

• Each person may open only one account. Opening multiple accounts is prohibited and may result in account cancellation.
• All information provided at the time of registration must be true, accurate, and complete.
• Providing false information may result in the immediate closure of the account and forfeiture of deposited funds.
• It is your responsibility to keep your account login details confidential. Sharing them with third parties is prohibited.
• If you suspect unauthorized access to your account, notify the 991cw support team immediately.

2.3 Account Verification

991cw may request necessary documents for identity verification at any time. Withdrawals or other benefits may be restricted until this process is completed. The verification process is conducted to ensure the security of the platform.

Deposits & Withdrawals

3.1 Deposit Methods

Funds can currently be deposited on the 991cw platform using the following mobile payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 30 minutes to 3 hours.
• The same payment method used for the deposit must be used for the withdrawal.
• Withdrawals may be held if the wagering requirements of any applicable bonus have not been met.
• Withdrawals may be delayed if identity verification has not been completed.

3.3 Transaction Policy

All transactions are secured by SSL encryption technology. 991cw does not charge any transaction fees; however, the payment provider may apply its own charges. 991cw reserves the right to suspend or cancel any transaction if money laundering or any other illegal activity is suspected.

Bonuses & Promotions

4.1 Welcome Bonus

991cw offers a welcome bonus for new members: a 100% bonus on the first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. Alternatively, depositing ৳22,000 will qualify for the maximum bonus of ৳10,000, giving a total of ৳32,000.

4.2 Wagering Requirement

A 25x wagering requirement applies to the welcome bonus. Wagering is calculated based on the bonus amount only — not on the deposit amount. For example, receiving a ৳1,000 bonus means a total of ৳25,000 (৳1,000 × 25) must be wagered before the bonus funds can be withdrawn.

4.3 VIP Program & Cashback

991cw's VIP program has five tiers, each offering weekly cashback:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

VIP tier may change depending on user activity. Regular and active participation is required to move up tiers.

4.4 General Bonus Terms

• Bonuses are personal and non-transferable.
• The same bonus cannot be claimed more than once on a single account.
• If bonus terms are violated, the bonus and any associated winnings may be forfeited.
• 991cw reserves the right to modify or withdraw the bonus program at any time.
• If bonus misuse is suspected, the account may be temporarily suspended for investigation.

Gaming Rules

5.1 Fair Play Policy

991cw is committed to ensuring a fair play environment. All games are operated using Random Number Generator (RNG) technology, which ensures the impartiality of outcomes. Any attempt to influence the result of a game is strictly prohibited.

5.2 Prohibited Activities

The following activities are strictly prohibited on the 991cw platform:

• Playing games using bots, scripts, or automated software.
• Exploiting any technical flaw in the platform's system or games.
• Abusing bonuses through multiple accounts ("bonus hunting").
• Colluding with other users to influence game outcomes.
• Attempting to hack the platform's technology or code.

5.3 Technical Issues

If a game is interrupted or shows an incorrect result due to a technical error, 991cw reserves the right to review that transaction. Users are not entitled to withdraw any funds obtained as a result of a technical error. In such situations, the deposited amount will be refunded.

Security & Identity Verification

6.1 KYC Process

991cw conducts identity verification (KYC) to ensure safe and transparent operations. The following information may be requested during verification:

• Government-issued identification (National ID card, passport, or driving license).
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method.

6.2 Data Protection

All personal information on the 991cw platform is secured by SSL encryption technology. Your information is not sold or transferred to any third party unless legally required to do so. For more details, please read our Privacy Policy page.

6.3 Account Security

Use a strong password and change it regularly to keep your account secure. If you notice any suspicious activity, contact us immediately at [email protected] or notify the support team via live chat.

Responsible Gaming

7.1 Policy

991cw believes that gaming is a form of entertainment, not a means of income. We encourage all our users to play responsibly. Set a budget and do not go beyond that limit. For more details, please read our Responsible Gaming page.

7.2 Self-Exclusion & Limit Setting

Users can apply to temporarily or permanently close their account. Contact the support team to set daily, weekly, or monthly deposit limits. 991cw gives the highest priority to such requests.

Account Suspension & Closure

8.1 Account Closure by 991cw

991cw reserves the right to suspend or permanently close any account without prior notice in any of the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Bonus abuse or fraudulent activity.
• Operating multiple accounts.
• Being identified as a minor.
• Legal obligations or regulatory directives.

8.2 Account Closure by the User

You may close your account at any time. Please contact us via live chat or at [email protected]. If the terms of any bonus have not been met before account closure, that bonus will not apply; however, deposited funds may be refundable.

8.3 Fund Returns

Upon account closure, valid funds (excluding bonuses) will be returned to the registered payment method, provided all verification requirements have been met. Funds will not be returned for accounts closed due to fraudulent activity.

Limitation of Liability

9.1 Service Availability

Every effort is made to ensure continuous and error-free operation of the 991cw platform. However, the service may be temporarily disrupted due to technical maintenance, server issues, or external causes. 991cw will not be liable for any losses during such periods.

9.2 Third-Party Services

Payment methods (bKash, Nagad, Rocket, Upay) and game providers are third parties. 991cw is not directly responsible for any delays or issues with their services. However, 991cw will always endeavor to find a cooperative resolution.

9.3 User Responsibilities

You have consciously chosen to use this platform on your own. Gaming involves financial risk, and you are aware of that risk. 991cw is not responsible for any financial loss resulting from your own decisions.

Terms & Conditions Changes

10.1 Right to Make Changes

991cw reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Changes will take effect immediately upon publication. The updated terms and conditions will be posted on the website and, where applicable, users may be notified.

10.2 Meaning of Continued Use

If you continue to use the platform after any changes to the terms and conditions, you will be considered to have accepted the revised terms and conditions. Visit this page regularly to stay informed about the latest terms and conditions.

10.3 Contact

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: Available 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English