Our Commitment to
Responsible Gaming
991cw believes gaming is for fun — not stress or harm. We are committed to ensuring the protection of every player.
What Responsible Gaming Is and Why It Matters
Online gaming is a form of entertainment — just like watching a movie or enjoying sports. But when gaming gets out of control, it can have a negative impact on personal, family, and financial life. At 991cw, we firmly believe that responsible gaming is a right, and ensuring it is our responsibility.
Responsible gaming means you play consciously, within your means, and for entertainment purposes. You know when to stop, and gaming does not affect your essential expenses, relationships, or mental health. Our platform offers a number of tools to help you play in a balanced way.
Remember: Gaming is entertainment, not a source of income. Never bet beyond what you have deposited, and do not keep playing in an attempt to recover losses.
Our Protection Tools
After logging in to 991cw, you can use these protection features.
Set Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once a limit is set, it takes effect immediately. A 24–48 hour cooling period applies if you wish to increase the limit.
Time-Out Break
If you want to take a break for a few days, use the time-out feature — you can choose a break period from 24 hours up to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you need a long-term break, choose self-exclusion — you can suspend your account from 3 months up to permanently. Once activated, it cannot be cancelled before the set period ends.
Loss Limit
Set the maximum amount you can lose within a given period in advance. Once the limit is reached, gaming will stop automatically and you will receive a notification.
Reality Check
Receive periodic notifications telling you how long you have been playing and how much was deposited and withdrawn during that session — helping you stay grounded in reality.
24/7 Support
If you are concerned about your gaming at any time, contact us via live chat or email at [email protected]. Support is available in both Bengali and English.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
- You are spending more than your set budget and still cannot stop.
- You keep playing in an attempt to win back money you have lost (chasing losses).
- Gaming is causing you to lose focus on family, friends, or work.
- You are betting with money meant for household expenses or debt repayment.
- You are hiding how much you play from people close to you.
- You feel restless, irritable, or anxious when you are not playing.
- Repeated attempts to quit gaming have not worked.
If you notice these signs, do not blame yourself. This is a recognised issue and help is available. The 991cw support team is here for you — write to us on live chat or at [email protected].
How to Activate Self-Exclusion
You can activate protection tools on your account in just a few steps.
Log In
Log in to your 991cw account and go to profile settings.
Find the Responsible Gaming Section
Open the "Responsible Gaming" tab inside settings.
Choose the Tool You Need
Select whichever option you need — deposit limit, loss limit, time-out, or self-exclusion.
Set the Duration and Amount
Enter the number of days and the amount limit you want, then confirm.
Get Support
If you run into any issues, contact us via 24/7 live chat or at [email protected] — our team will help you set it up directly.
Age Verification & Protection of Minors
Creating an account and using gaming services at 991cw is for those aged 21 or above only. This is one of our core policies.
Age verification is mandatory at registration. In cases of doubt, additional identity confirmation may be required. Accounts belonging to minors will be permanently closed and any deposited funds returned.
Enable parental controls on your device and keep login credentials out of reach of children.
Use a strong password and do not share it with anyone — especially minors.
Financial Protection & Healthy Budgeting
Gaming is a form of entertainment, and like any form of entertainment it should have a defined budget. Keep the following in mind before playing at 991cw:
- Only bet money whose loss would have no impact on your daily life.
- Set a separate budget for gaming and keep it apart from household expenses or savings.
- Never bet with borrowed money or credit.
- Set a time limit for yourself before each session.
- Do not think of gaming as an "investment" or "source of income" — it is purely for entertainment.
- Regularly review your transaction history on bKash, Nagad, Rocket, or Upay.
The minimum deposit at 991cw is ৳200, which is an accessible threshold. This limit makes it easy to play within a controlled amount.
Play Safe,
Have Fun
Enjoy entertainment at 991cw — responsibly. Browse our games, FAQ, or support page.