991cw Privacy Policy

Section 01

Introduction & Scope

991cw (referred to as "Platform", "we", or "us") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website 991cw.lat, register an account, or use any of our services.

This Policy should be read alongside our Terms and Conditions, as the two complement each other. By using our Platform, you agree to the terms set out in this Privacy Policy.

We reserve the right to update this Policy from time to time. If changes are made, we will post a notice on our website.

Section 02

What Information We Collect

991cw collects the following types of information for the purpose of providing services, ensuring security, and improving the user experience:

2.1 Information You Provide Directly

When you create an account or use our services, the information you provide includes:

• Full name and contact details (email address, mobile number)
• Date of birth — for age verification (our services are for users aged 21+ only)
• Financial transaction details (mobile banking account numbers such as bKash, Nagad, Rocket, or Upay)
• Documents relevant to identity verification
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our Platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Session duration and usage patterns on the Platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

Section 03

Purpose of Data Use

991cw uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
• Providing gaming services and bonuses
• Supplying transaction history and account statements

3.2 Security and Compliance

• Verifying user age and identity (confirming 21+)
• Preventing fraud, money laundering, and other criminal activity
• Detecting and preventing unauthorized access to accounts
• Investigating cybersecurity incidents

3.3 Communication and Support

• Responding to your support requests
• Sending important account-related notifications
• Promotional communications (subject to your consent)

3.4 Platform Improvement

• Analyzing and improving service quality and usability
• Diagnosing and resolving technical issues
• Personalizing the user experience

Section 04

Sharing Data with Third Parties

991cw does not sell, rent, or trade your personal information. However, information may be shared in the following circumstances:

4.1 Service Partners

We work with trusted third-party service providers who assist us in operating our services, such as payment processing, technology management, and security verification. These partners are given access only to the information needed to perform their functions, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information in response to court orders, legal processes, or valid requests from government authorities. Information may also be shared to prevent and investigate fraud, crime, or other unlawful activity.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. In such cases, we will ensure continuity of this Privacy Policy.

Section 05

Data Security Measures

991cw takes the highest technical and procedural measures to protect your personal information. Our security infrastructure includes:

• SSL Encryption: All communication between you and our servers is protected by SSL/TLS encryption, which prevents third-party access during data transmission.
• Database Security: Stored data is held in encrypted databases, protected against unauthorized access.
• Access Controls: Only authorized staff can access your information, and only when required for specific job functions.
• Regular Security Audits: Our systems undergo regular security testing to identify and address vulnerabilities.
• Two-Factor Authentication: Users can enable two-factor verification as an additional layer of account protection.
• Incident Response Plan: We have a defined plan in place to respond quickly to any security breach.

Despite our commitment to data security, no method on the internet is completely impenetrable. You also have a responsibility for your account's security — use a strong password and never share your login details with anyone.

Section 06

Data Retention Period

991cw retains your personal information only for as long as it is necessary to provide services or meet legal obligations.

6.1 While Your Account Is Active

We retain your information for the entire period your account remains active. This includes transaction history, gaming activity, and communication records.

6.2 After Account Closure

Even after an account is closed, we may be required to retain certain information for a specified period — such as financial transaction records needed to meet legal compliance requirements. Once the retention period ends, the data is securely deleted.

Section 07

Your Rights and Controls

991cw believes you should have full control over your own information. To that end, we ensure the following rights:

7.1 Right to Access

You may request at any time what information we hold about you. We will provide a copy of your stored data.

7.2 Right to Correction

If the information we hold about you is incorrect or incomplete, you can contact us to have it corrected. Some information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request deletion of your personal information. However, this may not be possible for active accounts or where legal obligations apply.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. However, processing that is necessary for service operations may continue even if you object.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will verify your request and respond as promptly as possible.

Section 08

Protection of Minors' Data

991cw's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under 21.

We take age verification steps during the registration process. If we become aware that a minor has created an account using false information, that account will be closed immediately and all related data will be deleted.

If you suspect that a minor is using our Platform, please notify our support team immediately.

Section 09

International Transfer of Data

Our servers and service partners may be located in various countries. When your information is transferred outside Bangladesh, we ensure that appropriate protection measures are maintained there as well.

For international transfers, we use contractual arrangements or other mechanisms to ensure the same level of protection described in this Policy.

Section 10

Policy Changes and Updates

991cw reserves the right to amend this Privacy Policy from time to time. Changes will be communicated to you in the following ways:

• The updated date and a summary of changes will be published on this page
• For significant changes, a notification will be sent to your registered email or posted on the Platform
• Your consent may be sought before important changes take effect

Continued use of the Platform after any changes will be taken as your agreement to the revised Policy. It is therefore recommended that you visit this page regularly to stay up to date.